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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for reporting the issue.
We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
For more information, please view the Surface Laptop 3 update history page.
Updated: 9/1/2020
Thanks,
Greg
After a few weeks on the new laptop it is now happening to me. Same spec as OP.
I'm on Windows 10 1903. Standard software installed + VS2019, Visual Code, Snagit, Visio.
No other peripherals added.
It did it both whilst lid closed and also did it few times mid way through me just using the laptop (plugged in). No warning, just blue screen of death. I can't believe this debacle is still going on after 6 months. This is a nightmare, especially when you are trying to start up a new business.
All I can see is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Event ID 41
I have tried the downgrade of the Qualcomm driver, and fingers crossed that works. Can anyone verify if the downgrade as worked for them? I'm ruling out asking for another one as most people have said the problem just reoccurs.
Oh I thought I was the only one. My surface laptop 3 (Ryzen 5, 16GB RAM 256 ssd) does the same. 1st thing I always do - ALL updates. Right after restarts started. then installed VS 2019 Community, VSCode, postman, OpenVPN client and Chrome and it became even more annoying. Checked reliability logs and it mostly says "system shutdown at 09:52:29 on 20/07/2020 was unexpected". reset did not help. I know the post I am replying to is from 2019, but today is July 2020 and exact same problem. Microsoft, please fix it asap or simply stop selling such devices... I needed this machine for work but ended up with 1 month of resetting and following same steps from multiple support agents.
I had this problem after making the mistake of resetting my original factory settings thinking I would the same fresh start and great experience. Surface Laptop 3 AMD Ryzen 7 3750U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s). OS Build 18363.997 Version 1909 Windows 10 Home
I recovered with USB image recovery multiple times as well as updated to latest updates and drivers with no luck.
I found a solution on Reddit that has been helping so far. Done test on battery and plugged in and both have not restarted when waking from pc (reproduceable on demand prior...
Worth a try to see if it works for you guys.
Go to Device Manager > System devices > AMD Audio Coprocessor > Click Properties > Click Power Management Tab > Uncheck the Allow the computer to turn off the device > Restart
(again not my solution just passing it along as it helped me)
Thank you for reporting the issue. We have improved device stability with an update that is currently available through our Windows Insider Program.
To join the Windows Insider Program go to Settings > Update & Security > Windows Insider Program and select Get Started. You will need to provide a Microsoft Account and when prompted choose Release Preview (learn more about Insider channels). Selecting Release Preview will keep you on the current public release of Windows but provide you the latest Surface updates before they are more broadly available. You can always go to Settings > Update & Security > Windows Insider Program to opt out of receiving preview updates.
This fix will be generally available through Windows Update as soon as it completes our quality testing.
Thanks,
Greg
Hi Greg, thank you for the reply. Amazon has replaced my device and it is now perfectly fine. This poins to the fact that 1st laptop had hardware problems.
