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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
For more information, please view the Surface Laptop 3 update history page.
Updated: 9/1/2020
Thanks,
Greg
Some people have posted that their replacement surface devices have worked which would suggest a faulty batch of machines rather than a design flaw. I work in IT and quickly concluded - without trying the driver rollback - that neither I nor my retailer’s tech support line could identify (hence fix) the cause of the fault. I then obtained a full refund from the retailer and have since bought a competing product.
I've received a replacement surface device which also has the same issue. I have tried updating all the drivers as well does not seem to work, I've been working constantly with Microsoft support team for almost 3 months now, they have been really nice and helpful, its unfortunate that this particular series isn't
Hi
Have anybody solved this? I have now received a replacement unit but I still have the same issue. When the machine goes into sleep or shut down the screen and try to restart is boots randomly.
@Microsoft - could you please admit it this is faulty designed laptop here. It cannot be right that you cannot close the lit on a laptop like this without it boots randomly.
Best Regards
BINET
I have the exact same problem. I have already got a replacement and the issue still persists. When I raise the issue to Microsoft support, they say we can send you another replacement. This is ignoring the problem because I do not believe a replacement will solve the problem. Microsoft Surface Laptop 3 has way too many problems. Plus, each replacement means I should be spending my time to transfer my data and set up all the software I had installed on the previous laptop and at the end I will end up with same issues.
@Microsoft Please take responsibility of this issue!!! You have not solved the issue and have remained silent while people are complaining. I would appreciate a refund at this point so I can get a reliable laptop that does not restarts on its own when I am in the middle of something important or a laptop that I should not wait for 6 MONTHS for an update so I can make video calls via Google Chrome. This is embarrassing! You have truly let me down especially during a time that we rely on our laptops more than anytime.
