Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-05-10T22:56:53+00:00

    Thanks Strebar, it's doesn't work, the computer still close randomly. But really appreciate your solutions.

    I bought the surface laptop 13.5" on 26 April 2020. Since the random shut down occurred last Friday, I've tried every way (  Reset up, Diagnose computer memory problems, Disable one drive) without any success.

    So frustrated and annoyed that I used it to attend the meetings, but it will shut down without any signs.

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  2. Anonymous
    2020-05-11T02:50:49+00:00

    hi Emisj

    Could you share steps how you turn off the AMD audio compressor ability?

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  3. Anonymous
    2020-05-11T04:30:46+00:00

    I have had the same problem with the exact same computer. Running my business has been next to impossible since I purchased it. This has been extremely frustrating, even after spending hours with the microsoft team the issue has not been resolved. No way I could recommend Microsoft Laptops.

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  4. Anonymous
    2020-05-13T19:50:52+00:00

    I have the same issue only have had the laptop a few days. All updates are present and I have not loaded any software. This is a issue with Microsoft's Laptop and I am not happy. I think I will return it and go with another brand.

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