Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-03-28T15:53:42+00:00

    Hi, I have this issue when the power is plugged. Also the noise from fan is SO LOUD after every restarting.

    Here what i have done. And this issue didn't happen for 2 days. Keep testing here.

    1. Unlock power plan. 

    https://surfacetip.com/how-to-unlock-power-plans-on-surface-devices/

    1. Follow the steps. 

    https://www.youtube.com/watch?v=ubrSI4RlDRE

    I think the power plan setting is the KEY! Don't know why Microsoft limited power plan configuration ?!

    After done this, the noise from laptop fan reduced too.

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  2. Anonymous
    2020-03-31T15:04:54+00:00

    Sorry , the issue happened again.

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  3. Anonymous
    2020-04-06T04:32:48+00:00

    I've exactly the same problem

    Surface Laptop 3 15"

    AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

    16.0 GB RAM

    All updates are up to date in 'Windows Updates'

    Restarts randomly even with charger connected.

    I feel so bad because I paid for a high quality laptop

    Some one has the solution?

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  4. Anonymous
    2020-04-06T04:41:37+00:00

    The Microsoft Store says it's now a known issue and won't do anything else to help me specifically until it's fixed in an update.

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