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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
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We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
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Updated: 9/1/2020
Thanks,
Greg
This update did nothing for me when done over 4 weeks ago. It randomly restarted THREE times today alone during the middle of use. I was watching a YouTube video luckily but this is getting ridiculous!! WHY ISN'T THERE A FIX FOR THIS YET?
Thinking of returning mine at this point. I can't have these these random restarts when i'm working with critical timely data that needs to be pushed out for work.
I found the solution. Sent the piece of junk back and bought the business Intel i7 version. No more issues or time wasted trying to get the best of out thsi AMD abomination. They should refund everyone and comp them an Intel model. Junk I tell you. I wasted so much time and support was worse than the product itself. Even the higher level support.
My first ever Surface product disappointment.
Did your replacement unit with Intel i7 fix the reboot problem?
I've been having the exact same problem. These are not BSOD, and Windows doesn't generate an error report, it simply turns off and back on again. As some others have suggested this appears to happen when using the laptop after it's been asleep--I have never experienced the issue when using the laptop after a full shutdown/boot cycle.
In another thread I read that the issue might have to do with corrupted Windows image during manufacturing, and that reinstalling might fix the problem. I'm trying that now.
Did you resolve your problem with reboots? In this post you mentioned you would do a windows re-install. Did that help?
I have a new ryzen 5, 16g unit that does the same thing and Im deciding if I should return this for something else. I really like the form factor but I can't live with this issue. Is your device a ryzen 5 or 7?
Same problem here. Bought the laptop last summer. Bad purchase. Still no fix?
Has this ever been fixed? I am still having the same issue, all updates are in, etc..
