Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-05-26T04:28:58+00:00

    I've had random restarts and random shutdowns too, it even happened during my exams, nearly caused me an incomplete because of it. Have tried everything from turning off the AMD Audio Processor to running the Surface Diagnostic tools to no avail. Have done 2 factory resets still with the same problem. Below are my event logs from 1074, apparently the winlogon.exe is the one restarting my computer.

    Specifications:

    15", AMD Ryzen 5, 16 GB Ram

    I've spoken to another Microsoft Agent previously and have since been emailing him but there has been no reply. 

    Log Name:      System

    Source:        User32

    Date:          26/05/2020 12:08:35

    Event ID:      1074

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          SYSTEM

    Computer:      Surface

    Description:

    The process C:\WINDOWS\system32\winlogon.exe (Surface) has initiated the power off of computer SURFACE on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found

     Reason Code: 0x500ff

     Shut-down Type: power off

     Comment: 

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="User32" Guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" EventSourceName="User32" />

        <EventID Qualifiers="32768">1074</EventID>

        <Version>0</Version>

        <Level>4</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2020-05-26T04:08:35.181425100Z" />

        <EventRecordID>4637</EventRecordID>

        <Correlation />

        <Execution ProcessID="972" ThreadID="1740" />

        <Channel>System</Channel>

        <Computer>Surface</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="param1">C:\WINDOWS\system32\winlogon.exe (Surface)</Data>

        <Data Name="param2">Surface</Data>

        <Data Name="param3">No title for this reason could be found</Data>

        <Data Name="param4">0x500ff</Data>

        <Data Name="param5">power off</Data>

        <Data Name="param6">

        </Data>

        <Data Name="param7">NT AUTHORITY\SYSTEM</Data>

      </EventData>

    </Event>

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  2. Anonymous
    2020-05-14T03:23:29+00:00

    Mine was the same, no change of settings could fix it abd eventually i got an exchange. I received a brand new and this one has no problems at all.

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  3. Anonymous
    2020-05-14T03:21:55+00:00

    I consulted with mifrosoft on the phone and as the issue couldnt be resolved i received an exchange, returned my brand new laptop and received another brand new one. This one has no problems and works perfectly!

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  4. Anonymous
    2020-05-13T19:50:52+00:00

    I have the same issue only have had the laptop a few days. All updates are present and I have not loaded any software. This is a issue with Microsoft's Laptop and I am not happy. I think I will return it and go with another brand.

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