Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-05-30T14:05:55+00:00

    Thank you - I assessed that as being the most feasible-sounding solution. That said, I do not expect to have to make any such change to a brand new computer and the wide reporting of the issue has undermined my faith in the product. Therefore, I’ve returned mine to my retailer, obtained a full refund and am looking for another device. Perhaps some other Surface but more likely a competitor.

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  2. Anonymous
    2020-05-30T12:57:55+00:00

    I rolled the Qualcomm driver back as you suggested, so far no sudden BSOD or restarts. The process is surprisingly easy

    Device Manager

    Network Adapters

    Select the Qualcomm Atheros

    Select Driver

    Select Roll back driver

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  3. Anonymous
    2020-05-28T02:07:10+00:00

    Hey ED307 do you have your event logs? Are they the same winlogon.exe causing the random shutdowns?

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  4. Anonymous
    2020-05-27T17:03:23+00:00

    I am having the same problem with Surface 3, AMD Ryzen 5. It will just restart randomly while I am working, and with the power cord plugged in. I am thinking about returning this laptop, as I've only had it for 6 weeks.

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