Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-09-21T18:58:59+00:00

    Yeah i checked the version numbers and I have it installed but still experiencing the issue. Only other application installed is Chrome so wanted to know if you used it also ?

    Im very frustrated as previous Surface experiences have been fantastic

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  2. Anonymous
    2020-09-21T18:31:47+00:00

    To confirm,  I downloaded the firmware for the SL3 from the website and basically ran it standalone.   I have not had the system restart when I was having it happen every hour or so before hand.

    Give it a try before you send it back because I have had a great experience minus this one problem.

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  3. Anonymous
    2020-09-21T17:50:15+00:00

    Just to confirm this is just installing the latest Surface Laptop 3 firmware package ( 8/31 ) resolved your issues as I have just received a replacement unit ( having encountered the cracked screen bug ! ) and experiencing this issue. I`ve checked the versions above and am running that code but still seeing reboots :(

    I think Microsoft will be replacing this unit but will be 3rd in 3 months - what a terrible experience and I wish I`d never brought one as had no issues on SL2 & SP2 which I still use for work.

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  4. Anonymous
    2020-09-21T15:24:01+00:00

    So far since installing the September Surface update, mine has been stable (for 10 days).  About the same time I installed, I also received new Windows patches and I've heard there were issues as well so you might want to verify you have both.

     I had a LOT of issues just getting the update to install so I would recommend that you verify that the most current firmware actually did install by checking the list of firmware updates from https://support.microsoft.com/help/4526150 against the Firmware in Device Manager, just to be sure.

    Hope it helps!

    I did the original update through the windows update system.

    I just downloaded and flashed manually.  so far I am about 3 hours in and no forced restarting.  So everyone else give it a shot!

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