Surface Laptop 3 Restarting Randomly

I will for sure not only "not recommend" to buy it, but I will also recommend to "never buy" a Microsoft Laptop for sure.

At least if it's for serious work, but even for other things like just for Web and Video this thing is too overpriced and does not provide good quality. 

I mean the list of failures is long and it's not about Windows 10 or something, my Desktop PC is working just fine!

• random reboots with losing of open windows and therefore work
• my wireless mouse was also randomly disconnecting every couple of hours (rumors say you can fix it somehow in some settings, in a 1500€ device lol. On my self-made Desktop it works just without any problems)
• loud fans (my first device went back btw because the noise was a rattling clicking... lol)
• advertising 8gb of ram and only 6 are usable (yeah well do I have really to research that Ryzens are taking a part of the Ram? I think not - if every other website as the Microsoft store and amazon are telling me it has 8gb. It's NOT MENTIONED ANYWHERE: https://www.microsoft.com/en-us/p/surface-laptop-3/8vfggh1r94tm?activetab=techspecs&SilentAuth=1&wa=wsignin1.0)

Just really frustrated and disappointed. Another thing is that the problem seems to show up only on the AMD Versions. Then why the heck you're not calling those devices back and give everyone the intel version? I even asked during my first replacement if I can have the Intel Version, even with giving them more money - no it has to be the same Version.

Like I said: will talk out Microsoft Devices for everyone I know and recommend other products

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

This has already been done twice and still has not corrected the issue.

I can confirm the issue is still 100% ongoing too! Laptop restarts randomly and the touchscreen becomes irresponsive after a while. I sometimes cannot even project it onto a wireless screen which works fine with any other device. When I leave the laptop to sleep, I lose my work by the time come back because again it restarts on its own.

It's just very sad how they have handled the situation. Microsoft is a trillion dollar company! Come on, if you sell a defective product just have the honesty and dignity of accepting it and look for a resolution! And they can just simply mark an answer as accepted while the issue still persists and users complain about it.

It's just such a shame, especially during a pandemic!

100% agree with this. Mine is crashing a lot less (about once a week), it is still always a ticking time bomb especially when you are on a Teams meeting presenting for work, and then... I don't know what to do as I need the keep using the laptop during these times.

Is the general consensus that a replacement is not the solution, as the newly shipped laptop still has the problems?

I'm also now finding the touch screen completely fails to operate after a while, and only a reboot fixes it.

Hard core fan noises, ...mouse freeze up, ..twangy speakers, ..I think it is an over priced lemon. Damn it is frustrating. One thing is for sure - I will never buy another MS laptop again. Never.

HEY MICROSOFT: How about an honest assessment of the situation and what you are doing to ensure it will be fixed?? I know it would be devastating for you to admit any fault. 1000x's of annoyed users here.