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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
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Thank you for reporting the issue.
We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
For more information, please view the Surface Laptop 3 update history page.
Updated: 9/1/2020
Thanks,
Greg
This update did nothing for me when done over 4 weeks ago. It randomly restarted THREE times today alone during the middle of use. I was watching a YouTube video luckily but this is getting ridiculous!! WHY ISN'T THERE A FIX FOR THIS YET?
Thinking of returning mine at this point. I can't have these these random restarts when i'm working with critical timely data that needs to be pushed out for work.
I found the solution. Sent the piece of junk back and bought the business Intel i7 version. No more issues or time wasted trying to get the best of out thsi AMD abomination. They should refund everyone and comp them an Intel model. Junk I tell you. I wasted so much time and support was worse than the product itself. Even the higher level support.
My first ever Surface product disappointment.
This update did nothing for me when done over 4 weeks ago. It randomly restarted THREE times today alone during the middle of use. I was watching a YouTube video luckily but this is getting ridiculous!! WHY ISN'T THERE A FIX FOR THIS YET?
Thinking of returning mine at this point. I can't have these these random restarts when i'm working with critical timely data that needs to be pushed out for work.
Forget that, they don't change for different versions... also not with me offering more money LOL. That so sad.
Dont know what to-do.
By the way: what do you guys think about them advertising 8gb for the AMD Version, but effectively I can only use 6gb ..... it was said nowhere! I think its false advertising..
You're right. They do have the i7 version in the Surface 3 for Business range. This is keeps up I'm pushing for that, and forget the AMD version. Not sure I would bother swapping out for another AMD version.
