Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-02-14T17:38:15+00:00

    Hey there - interestingly enough, I re-flashed using a bare metal recovery image, and my Surface Laptop AMD Ryzen stayed up for over 36 hours. There were some updates a few weeks back that had to do with Power. I eventually had to reboot to install some more stuff, but it seems to be working for now. Let me know if this works for you.

    Interestingly enough, I have to use the Surface Power Adapter, though. I tried using my Pluggable Type-C power, and it still kept rebooting.

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  2. Anonymous
    2020-02-14T15:30:02+00:00

    I'm having the same issue. It does not seem like microsoft is taking this issue seriously. I can find no formal resolution.

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  3. Anonymous
    2020-02-10T17:24:53+00:00

    This is happening to me as well. I even sent it back to Microsoft to have it "fixed". It is still doing the same thing.

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  4. Anonymous
    2020-02-10T17:22:19+00:00

    RobMills2 - did working with a different windows image work for you?

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