Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2019-12-04T19:15:15+00:00

    Unfortunately mine is rebooting while in the middle of using it. Nothjng to do with sleep mode. 

    Thanks. Sad that ive spent soooo much on this laptop and its doing this. I cant believe it.

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  2. Anonymous
    2019-12-04T13:11:45+00:00

    This did not work. Restarting continues. From my research it is happening to others as well. I cannot be writing code or giving a presentation and having it restart.

    What are my options. I purchased it from the Microsoft Online Store. 

    jason

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  3. Anonymous
    2019-12-04T02:10:29+00:00

    Nathaniel I am having the exact same frustration. Computer restarts on sleep or when I close lid no matter how I tweak the settings. Also brand new. Still trying to find a solution.. Very very disappointed thusfar.

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  4. Anonymous
    2019-12-03T14:15:03+00:00

    Having the exact same issue. Purchased used/returned from Best Buy at, what I thought to be at the time, a great price.

    Within three hours of set-up and coding some data it restarted three times, always after returning to my work when the computer is asleep. Not happy at all about this software glitch, I do not run any third party software and a factory reset did nothing to address this issue. Will be returning promptly and looking for alternative options...

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