Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2021-11-25T13:53:07+00:00

    Nope, I upgraded to Win11 and hoped that this solved the restarting problem.

    it did not :-(

    Have you managed to fix it via another method?

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  2. Anonymous
    2021-11-25T13:34:20+00:00

    Nope, I upgraded to Win11 and hoped that this solved the restarting problem.

    it did not :-(

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  3. Anonymous
    2021-11-25T13:24:12+00:00

    Thanks for getting back to me. Did that fix it completely for you? Would ideally like to keep the laptop but absolutely not going to if it isn't fully resolvable. And do you think an update to Windows 11 would solve the issue rather than installing a recovery image

    Thanks!

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