Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2021-11-25T13:04:03+00:00

    I have the same model as you and had the same issue...there are 2 main ways you can fix this:

    1. replace it by talking to Microsoft support
    2. install a recovery image and restart windows as a whole (note it will wipe everything that isn't backed up)

    To perform a Windows recovery update you should go into the Microsoft website and follow the simple steps.

    And your surface will be working as intended

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  2. Anonymous
    2021-11-25T12:53:11+00:00

    Hello,

    I have have only bought my 15" Surface Laptop 3 - AMD Ryzen 5, 256 GB SSD on 14th November 21, and this issue has happened 5 times already! It will be functioning perfectly fine (not pushing the machine hard) and then just sudden reset. Screen shuts off, then restarts with nothing open. This is shocking, can you help as a matter of urgency?

    Jordan

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  3. Anonymous
    2021-10-13T02:12:30+00:00

    Hey Everyone! I updated to windows 11 and the problem disappeared. I hope posting it here doesn't jinx me!

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  4. Anonymous
    2021-07-24T01:33:11+00:00

    Thanks..

    I’m in Malaysia.. I will try to contact them since they have Microsoft Office in Malaysia.

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