Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2021-07-05T15:35:07+00:00

    I set up a repair order, sent it in, and they replaced it with a new device that does not suffer from that issue.

    And I still have my 15” screen.

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  2. Anonymous
    2021-07-05T15:22:21+00:00

    I tried that with no success.

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  3. Anonymous
    2021-07-05T14:58:47+00:00

    ahh I see, I've been told to perform a USB recovery and reinstall windows as its a windows bug, anyways glad its worked for you

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  4. Anonymous
    2021-07-05T14:03:00+00:00

    Yeah I returned it before the 30 day window and bought the intel version. The screen is 13inch but at least it doesn’t randomly shut down!

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