Surface Laptop 3 Restarting Randomly

Oh I thought I was the only one. My surface laptop 3 (Ryzen 5, 16GB RAM 256 ssd) does the same. 1st thing I always do - ALL updates. Right after restarts started. then installed VS 2019 Community, VSCode, postman, OpenVPN client and Chrome and it became even more annoying. Checked reliability logs and it mostly says "system shutdown at 09:52:29 on ‎20/‎07/‎2020 was unexpected". reset did not help. I know the post I am replying to is from 2019, but today is July 2020 and exact same problem. Microsoft, please fix it asap or simply stop selling such devices... I needed this machine for work but ended up with 1 month of resetting and following same steps from multiple support agents.

I have the exact same problem. I have already got a replacement and the issue still persists. When I raise the issue to Microsoft support, they say we can send you another replacement. This is ignoring the problem because I do not believe a replacement will solve the problem. Microsoft Surface Laptop 3 has way too many problems. Plus, each replacement means I should be spending my time to transfer my data and set up all the software I had installed on the previous laptop and at the end I will end up with same issues.

@Microsoft Please take responsibility of this issue!!! You have not solved the issue and have remained silent while people are complaining. I would appreciate a refund at this point so I can get a reliable laptop that does not restarts on its own when I am in the middle of something important or a laptop that I should not wait for 6 MONTHS for an update so I can make video calls via Google Chrome. This is embarrassing! You have truly let me down especially during a time that we rely on our laptops more than anytime.

Hi 

Have anybody solved this? I have now received a replacement unit but I still have the same issue. When the machine goes into sleep or shut down the screen and try to restart is boots randomly.

@Microsoft - could you please admit it this is faulty designed laptop here. It cannot be right that you cannot close the lit on a laptop like this without it boots randomly.

Best Regards

BINET

Thanks, 

As I mentioned I took it out of the box, did all updates, and then installed Visual Studio and SQL Management Studio. So i have had no experience prior to this. I owned a Surface Pro 3 prior to this Surface Laptop 3 and it had these 2 applications and way way more on it it. I had no issues ever. I would even have 2 versions of MS SQL Management Studio running, 3 instances of Visual Studio running as well as Photoshop and other things literally open and running and the Surface Pro 3 didn't even skip a beat. 

Keep in mind it doesn't matter if I have those applications running or not. It still restarts randomly. Between 30 minutes to about 3 hours and then it restarts. Isn't there a log file I can send you from the computer that gives you information about why its restarting?

I use this as a work laptop so I can't be without the software on the laptop. I purchased this laptop because I thought it would be better than my Surface Pro 3 it replaced. 

j