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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
temporary fix. Suspect it did what I usually do ( uninstall drivers and restart) - worked for about 24 hours and now it's gone again. Sigh.
It lasts longer than that just by restarting. uninstalling, and reinstalling the drivers don't do anything.
restarting doesnt help me at all.
I am on my second one. I sent my first one back into Microsoft because it is still under warranty. They sent me the one I have now, and this one lasted almost a month, and it is doing it again. They guaranteed me it was going to work. Ya, right!
We suggest that you keep in touch with our Answer Desk support for further assistance. Check this link here.
Regards.
We suggest that you keep in touch with our Answer Desk support for further assistance. Check this link here.
Regards.
as I have stated umpteen times, the Answer Desk would be happy to help me for a fee, because my Surface 3 is out of warranty. Despite the fact that MS never solved the problem for me while it was IN warranty.
Nancy Wyman
