Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2017-02-16T05:44:04+00:00

    Hi Nancy,

    I too am very disappointed in the lack of comments from MS. It would bee good if they would at least acknowledge that there is an issue with this driver. Makes one wonder what support we can expect from MS on other products.

    My guess here is that this hasn't been a problem for all the Surface 3 owners. Could it be that they have a downlevel driver that doesn't exhibit the problem? might be something I will look into and trying the previous driver if I can find it.  Could also be something in the version of the BIOS on the tablets.

    Ponycar

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  2. Anonymous
    2017-02-17T10:40:00+00:00

    Has anyone tried to refresh or reset their device? I didn't read the whole thread sorry. I would also suggest to do a in place repair of your operating system. Refer to this link: https://www.microsoft.com/en-us/software-download/windows8

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  3. Anonymous
    2017-02-17T13:25:22+00:00

    yes to both. No change. And your link is to Win 8.1 - we run 10 these days.

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