Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2017-01-02T21:31:22+00:00

    no, it shouldn't. But it has always been an issue with my Surface 3, despite my many attempts to get help in resolution with MS. Have done all they have suggested, to no avail. This is the only solution I have found. My tablet is now out of warranty, so I cannot expect further help from MS. Does make me wonder where I will go when this unit trundles off to never-never land, as I am 70, in poor health and only use it for minimal purposes. Cannot justify the expense of the  higher end Surface tablet.

    Other than this particular problem, I love the Surface 3. It was almost perfect for me.

    Nancy

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  2. Anonymous
    2017-01-02T21:49:45+00:00

    Hi Nancy,

    We want to get this resolved for you. Please contact our Assisted Support for an in-depth troubleshooting.

    Regards.

     I contacted them, and they are useless. Told me uninstall, and reinstall the graphics drivers. The worked for 2 days, and it did the same thing again.

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  3. Anonymous
    2017-01-02T21:53:06+00:00

    I am unable to play videos on my Surface 3 Windows 10.   I just purchased the tablet and only had it for 2 days.  I have tried Netflix and You Tube. The You Tube video will appear to start by displaying a quick picture from the video then quickly stops and  the screen turns black-gray and an error message displays "your video cannot be played at this time.  Try again later".   And Netflix starts the same way and the error message  is just "Oops". 

     It's a useless tablet. I put a paddle on the end of mine, and use it to spank the grand kids. It works every time for that.

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