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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
Have you tried doing the process using this link? If not, please do so.
Keep us posted with your progress.
Regards.
Have you tried doing the process using this link? If not, please do so.
Keep us posted with your progress.
Regards.
Using what process? I clicked on the link, but which one am I suppose to download? It doesn't say anything about a tablet on there. I have the latest version of win 10. Is it the media creation tool?
Hi Kim,
Yes, that link is for the media creation tool. Have you tried to do a repair install on your device? If not, we suggest you give it a try. Make sure that you back up all your personal files before doing the process.
Regards.
