Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2015-10-26T15:26:57+00:00

    Hi Jojo',

    Thank you for reaching out to us. Could you tell us what browser you are using? Have you tried a different browser? Do you have trouble using the built-in Video app?

    Kind regards,

    Clare

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  2. Anonymous
    2015-10-26T17:57:06+00:00

    Hi Jojo',

    Thank you for reaching out to us. Could you tell us what browser you are using? Have you tried a different browser? Do you have trouble using the built-in Video app?

    Kind regards,

    Clare

    Clare, I am using Edge. I don't think I have a different option on the Surface 3. And what is the built-in Video app?

    the problem occurs when I try to play a video on Facebook. It happens when the sound also stops working. And that is when I have to go through the "update the driver (which doesn't need updating, according to the device manager) and restart.

    Nancy

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  3. Anonymous
    2015-11-01T16:20:24+00:00

    I cannot get any of these to work consistently.  YouTube never plays in Microsoft Edge, Netflix always gives me an error message, and Watch ESPN always says video unable to play unless it is mid-week(off peak hours) and some random unimportant sport I click on (men's cricket with two countries I've never heard of.)

    I went to the adobe flash site and it says I'm running the current version.

    Any and all help is appreciated.

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