Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2017-09-22T02:30:42+00:00

    Hi Barb,

    Thank you for responding. I live in Canada and we have physical Microsoft stores too, but not very close to my home. However, if I can get to one, I will take the Surface in.

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  2. Anonymous
    2017-09-22T02:25:18+00:00

    Thank you for your sympathetic response, Nancy. I'm glad you're happy with your new Dell and will keep the model in mind, in case. I don't think I'm up to uninstalling drivers and think I can manage without videos--I'll watch them on another computer--but I hope not too much more goes wrong. It makes you wonder about the quality of Microsoft products when their employees don't know about problems so many people seem to have.

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  3. Anonymous
    2017-09-21T09:50:16+00:00

    If you are in the US, you can go to the closest physical retail Microsoft Store

    and they can assist.

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