Surface 3 isn't playing videos

Anonymous

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

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Anonymous

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates. See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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114 additional answers

Anonymous

2016-10-12T02:14:31+00:00

I have had my Surface three replaced four times now with this problem. Starts not downloading video then problem escalates to a total shut down.

Just had problem again on latest replacement. I am just about to give up!

Garrie Bennett

Hi Garrie,

Please answer these questions so we could isolate the issue.

> Are you getting any error message?

> What changes were made prior to having the issue again?

> Are you trying to play saved videos or stream them online?

Please make sure all updates are installed, click here for steps. Let us know how it goes.
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Anonymous

2016-10-07T00:29:07+00:00

All the updates are suppose to be downloaded automatically. It doesn't work anyway. It works on the

Surface RT perfectly.
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