Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

Was this answer helpful?

2 people found this answer helpful.
0 comments

114 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-01-02T18:38:27+00:00

    I have been doing a lot of streaming of videos lately. Have learned to uninstall and reinstall the RealTek Driver before a session, making sure that box under "Advanced" power saver that enables the driver to cut out to save battery power is unchecked on the restart. As long as I keep the power cord nearby and plug it in when the battery gets down, I have been able to enjoy vids and such for as long as four days. Eventually, when the tablet starts acting a bit peculiar, I have to do a complete turn off and let it rest, but it has been acting better.

    A bit of a pain, but better than nothing.

    Nancy

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-01-02T18:29:17+00:00

    I have been having the same problem with my Surface 3. The YouTube and all other videos do not play any longer. They did but stopped. Get the message to try later, Right - like that will work.

    What I did to correct the problem was to go to the device drivers and uninstall the Realtek I2S Audio Codec driver. You can do this by going to the Device manager (typing this in the Windows search will get you there). In the Device Manager window near the bottom of the list expand the "Sound, video and game controllers" line. This will reveal the Realtek I2S Codec driver.

    -- Right click on the Realtek I2S Codec line to bring up the options menu. Select "Properties". This will open up a new window with the driver information. The Device Status box will likely say the driver is working properly. Ignore this.

    -- Then select the tab "Driver". There you will see the driver date and version. Mine is 2/13/2015 and version 6.2.9600.527.

    -- If you have an older driver you can update it with the update button.

    -- If you have the current driver, select the "Uninstall".

    -- DO NOT check the "Delete the driver software for this device". We want to use it when we reboot.

    -- Then click OK

    -- Then OK the driver information window.

    -- Now restart your Surface 3. This will reinstall the driver that we left on your hard drive.

    -- Open up your browser and check to see if the YouTube videos play now.  -- Mine do.

    As a little side note on this. I have had to do this 4 months ago as well to get the videos to play. I am sure there is a bug in the driver but it is not being addressed or fixed by Realtek that I know of.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-12-15T23:26:48+00:00

    as I have stated many times in this thread, my Surface is out of warranty. The answer desk will charge me for any so-called  answers.

    While it was IN warranty, I checked the answer desk several times and was given the same old same old - refresh, reinstall, blah blah blah. And nothing ever solved the problem.

    Nancy Wyman

     

    I don't pay anyone for ****! Shouldn't have this problem anyway.

    Was this answer helpful?

    0 comments