Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2017-02-15T15:35:14+00:00

    It is checked. Is there an option to check, or uncheck "junk, or not junk"?

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  2. Anonymous
    2017-01-24T00:08:53+00:00

    Press the Windows Key and X at the same time. THis will bring up a list of options. Select Device Manager.

    From the options then presented, select Sound, Video, Game Controller. Click on this - you will get two options. Select the one for Realtec Audio Codecs.

    You should see a box with several tabs, the last of which is Power Managemenet. Select this one. You should see the option "allow the computer to turn off this device to save power".

    Uncheck this box.

    Unfortunately, I have not been able to find a way to make this stay permanently unchecked. But it will work for awhile.

    N

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  3. Anonymous
    2017-01-23T23:40:06+00:00

    the disable battery option is on the Advanced Tab in the sound Driver box.  But it resets to default periodically., Driving me nuts.

    Nancy Wyman

     Where is the Advanced tab in the sound Driver box?

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