Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2017-09-21T09:50:16+00:00

    If you are in the US, you can go to the closest physical retail Microsoft Store

    and they can assist.

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  2. Anonymous
    2017-09-20T21:50:33+00:00

    you are lucky it worked well for nine months. I loved my Surface 3 in general, but lost the video/audio thing early on. Had to do the uninstall/reinstall the driver for it to work and that had to be done more than once a day for the most part. After a year or so, the same thing started to happen with the network adapter driver.

    I struggled with it for almost three years - and two weeks ago, in frustration, I ordered a Dell XPS 13. Cost a bit more but I cannot tell you how happy I am with it. Was going to go with a newer Surface model, such as the laptop or Pro, but hesitated to spend the money when the MS sales person told me he was unaware of a problem with the drivers on the Surface 3.

    Good luck - you can live with it, but it gets old fast. Look at some of the earlier posts in this thread to find out how to do the driver uninstall.

    Nancy Wyman

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  3. Anonymous
    2017-09-20T20:45:31+00:00

    My Surface 3 is about 9 months old. It used to play videos reliably, then intermittently, now it won't play them at all. It gets updates automatically so I assume it has the latest ones. Can anyone suggest anything an unsophisticated computer user might try to get them going again? I appreciate any help. (Tried the Virtual Adviser, which led nowhere and suggested I might be able to speak to a person in 932 minutes.)

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