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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
OK I think I need a little more detail here. You say to go to the gear on top of Explorer. Which Explorer are you talking about? I looked at Internet Explorer, File Explorer or Edge? You got me, I am not following you.
There are no gear symbols at the top of any of these.
the gear referenced is on the Internet Explorer page, but the solution doesn't really work on a permanent basis. Sorry to have to tell you that.
Nancy Wyman
I recently asked a sales person at MS if they had fixed the problem re: non-playing of sound and video media with the Surface 3. (I was interested in buying one of the refurbished models for a backup). He told me he was unaware of such a problem and had I brought it up with MS. Hah!
Needless to say, I did not invest in a backup.
Nancy Wyman
OK I think I need a little more detail here. You say to go to the gear on top of Explorer. Which Explorer are you talking about? I looked at Internet Explorer, File Explorer or Edge? You got me, I am not following you.
There are no gear symbols at the top of any of these.
