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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
Realtek is the one you want to uninstall to temporarily correct the issue. It has something to do with the Surface itself, because I have the same driver and Win 10 on my desktop PC and have never had the problem there. Just on the Surface 3. And it will not correct it permanently. As in, this morning, I did the uninstall procedure in order to watch a vid, put the tablet to sleep, came back later and the problem has come back. I am really annoyed with this - and with MS, who will not give an answer, even if to say, gee we're sorry, it's a problem.
Nancy
I uninstalled it, and didn't last an hour, and it did it again.
yes to both. No change. And your link is to Win 8.1 - we run 10 these days.
Has anyone tried to refresh or reset their device? I didn't read the whole thread sorry. I would also suggest to do a in place repair of your operating system. Refer to this link: https://www.microsoft.com/en-us/software-download/windows8
