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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
Good question, Could be that not everyone has the same settings in their browser or not running the same videos. May be a timing problem with some other code running in the back ground. Why did my system run for months before the first time it failed? Then after I corrected it with the method mentioned above it ran for 3+ months again before failing. Some people are experiencing failures almost daily.
Suggestion was made to look at the options for this driver and turn off the "disable when battery is low". My battery rarely drops below 30%. I turned that setting off and plan to watch if it fails again what the battery level is and what other programs are running. If I still get the driver to fail I will save this information and add it to this thread. Maybe just maybe Realtec will update the driver for us all.
What we have here is a software bug that gets something set in the driver persistent memory (flags or bits of data that the driver wants to retain) causing the driver to stop working. The only way to clear the persistent memory data is to uninstall the driver which is effectively clearing this retained data. Then when you reboot the system it will automatically reinstall the driver with the persistent memory data cleared out. Now it will work for a while. Eventually something causes the driver to save a bit of data in the persistent memory that causes the driver to not work correctly with the videos we watch.
Yes, I am an engineer. I work on product designs that are more complex then this system. I have had similar types of bugs that have taken considerable tracking and tracing of the code to find the root cause. Realtec needs to work this bug and find a solution.
Another words I am stuck with this problem for who knows how long. I have uninstalled the driver, and reinstalled, and videos crap out quicker doing that, than just re starting without uninstalling.
Than why does it
affect some people, and some it doesn't. It's the same driver for everyone.
What we have here is a software bug that gets something set in the driver persistent memory (flags or bits of data that the driver wants to retain) causing the driver to stop working. The only way to clear the persistent memory data is to uninstall the driver which is effectively clearing this retained data. Then when you reboot the system it will automatically reinstall the driver with the persistent memory data cleared out. Now it will work for a while. Eventually something causes the driver to save a bit of data in the persistent memory that causes the driver to not work correctly with the videos we watch.
Yes, I am an engineer. I work on product designs that are more complex then this system. I have had similar types of bugs that have taken considerable tracking and tracing of the code to find the root cause. Realtec needs to work this bug and find a solution.
Another words I am stuck with this problem for who knows how long. I have uninstalled the driver, and reinstalled, and videos crap out quicker doing that, than just re starting without uninstalling.
