Surface Book WiFi Connectivity

Anonymous
2020-02-07T01:44:21+00:00

I am having a serious problem connecting my new Surface Book to the internet. When I bought it, it connected perfectly to by my home and office WiFi routers. After an update, however, it connected to my home internet, but it slowed to a crawl where it was basically unusable. Microsoft Support (Case No. xxxxxxxxxx ) had me change the driver and redo the updates. While this worked on my home WiFi system, I can no longer connect to the WiFi at my office, regardless of which driver I use. I am now connecting via a USB WiFi dongle. However, I lose my connection whenever I separate my tablet because it must rely on the non-functioning Marvell driver.

To say this is frustrating is an understatement. Although I like many of this product's features, it is basically useless to me without a reliable WiFi connection. 

Does anyone have a suggestion as to how to fix this problem? Otherwise, I am going to return it, and I swear I will never buy Microsoft software again.

>>>>> Edited post to remove PII<<<<<<<

Surface | Surface Book | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

15 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-02T03:07:50+00:00

    Hi Barb:

    Yes, I updated it many times. I currently have the driver ending in .57. It says it is the most recent driver, but it appears there is a better driver ending in .112? I was actually getting good speeds this morning, but now it is crawling again. Perhaps it is my router? I recently installed a Meshforce and everything else works perfectly, except for my surface.

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-02T10:45:15+00:00

    I recently installed a Meshforce

    there have been scattered reports where other brand mesh routers, especially in
    office environments have had similar issues. did you mention this in your open
    support case? if not, you should re-open the case and make sure they have this
    information.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-03T01:12:55+00:00

    Thanks for your response. I e-mailed Microsoft Support, so we will see where it gets me. I fiddled with the adapter again, and I made a change in the Registry Editor. My speeds are now significantly better. The problem is that they were also good last night when I went to bed. When I came back home from the office today, however, the internet was crawling again. 

    PS-this is a new Surface that Microsoft sent me. Since it is having the same problem, I figure it is an issue between the adapter and my router. However, I shoudn't have to get a new router when everything else in the house works perfectly!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-03T02:19:17+00:00

    It’s now back to .67 MBPS.  This is incredibly frustrating.

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-03T10:32:08+00:00

    Microsoft has not responded to any of the complaints about issues with mesh
    routers or in general about when new drivers will be available. I wish I could
    do more to help, but I don't have a solution.

    Was this answer helpful?

    0 comments