Microsoft Refuses to Replace THEIR PROBLEM!!!

Anonymous
2020-03-27T17:06:16+00:00

Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.

I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?

We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-07T22:00:57+00:00

    Yes I did resolve my issue first I opened a case with small claims court and them has Microsoft serviced. I also emailed several executives daily and finally a man by the name of Mario M contacted me and we resolved everything. So I closed out my court case...... I know very well the support from Microsoft is horrible and needs to be restructured if not Microsoft will always have consumer issues. Below is the information your seeking......... I wish everyone the best ........ 

    Email : satyan@microsoft.com   ,dougb@microsoft.com,   nbarnett@microsoft.com

    also this gentlemen is who resolved my issues below instructed by one of the executives listed above because i emailed all of them

    Mario M.

    Relationship Manager

    +506 4116-0838

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-07T22:04:09+00:00

    Microsoft removed the emails I sent everyone but you can find them online do your research but you can reach out to .......... 

    Mario M.

    Relationship Manager

    +506 4116-0838

    He assisted me I am sure he can assist you as well........

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-08T01:09:24+00:00

    Microsoft removed the emails I sent everyone but you can find them online do your research but you can reach out to .......... 

    Mario M.

    Relationship Manager

    +506 4116-0838

    He assisted me I am sure he can assist you as well........

    Hello, thank you for the information. 

    Do you have another way to send us the email addresses? 

    Thank you

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-08T03:25:47+00:00

    Microsoft removes the emails addresses I keep putting up for you guys. Here is a link below write to those higher up's and send certified letters to them as well to their corporate office you can also have Microsoft served there or if they have an office in your state or country have them served there. Remember once you file in court it dose become public record usually they try to avoid those issues and have someone contact you directly. Good luck to everyone.

    https://news.microsoft.com/leadership/

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-01-08T03:29:24+00:00

    Email and write to these people and or file a small claims court case and have Microsoft served.

    https://news.microsoft.com/leadership/

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments