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Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.
I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?
We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the exact same issue - I paid $1400 dollars for a tablet and now you want me to pay another $300 dollars for a refurbished device that isn't of equal value. What a rip off!!! Plus your going to charge me $20 bucks just to print the return label. Used car sales people provide better service.
IF YOUR ITEM IS WITHIN IT'S WARRANTY OR YOU HAVE AN EXTENDED WARRANTY ALREADY AND THEY REFUSE TO REPAIR YOUR ITEM OR WANT ADDITIONAL MONEY. THEN TAKE THEM TO SMALL CLAIMS COURT. ALSO LOOKUP TO SEE IF YOUR MODEL WAS KNOWN TO HAVE ISSUES OR A RECALL WAS PUT ON THAT ITEM. IF SO THEN THEY NEED TO REPAIR IT FOR FREE. GOOGLE THE MICROSOFT HIGHER EXECUTIVE BRANCH AND EMAIL ALL OF THEM NON-STOP DOCUMENTING EVERY EMAIL. SOMEONE WILL EVENTUALLY RESPOND TO ASSIST YOU SEEING YOUR DETERMINE. PLEASE NOTE CUSTOMER SERVICE AND SUPPORT ARE NOT IN THE USA AND THEY ALL FOLLOW A SCRIPT OF WHAT TO TELL YOU. WHICH IS NOT HELPING ANYONE IT ONLY CAUSING MORE PROBLEMS AND MORE FUSTRATION ( SO BE AWARE YOUR CALLING A FOREIGN COUNTRY WHERE THE STAFF USES ENGLISH NAMES TO MAKE YOU THINK & BELIEVE YOUR SPEAKING TO SOMEONE IN THE USA !) IF YOU FEEL YOU HAVE A CASE FILE IN COURT, CONTACT THE BBB, CONSUMER AFFAIRS AND THE FCC ALL HAVE COMPLAINT FORMS FOR YOU TO FILE THE MORE NOISE YOU MAKE THE BETTER. PLUS ALL THIS IS PUBLIC RECORD AND GOES AGAINST MICROSOFTS ONCE IT IS PUBLIC RECORD EVERYONE CAN GET THIS INFORMATION INCLUDING THE MEDIA. PUT YOUR EXPERIENCE ON SOCIAL MEDIA FOR MILLIONS TO SEE AND KNOW WHAT HAPPENS AFTER YOU PURCHASE A MICROSOFT PRODUCT. THE TRUTH CANNOT BE HIDDEN IN TIME ALL IS REVEALED. GOOD LUCK TO EVERYONE.
