Microsoft Refuses to Replace THEIR PROBLEM!!!

Well I guess I should feel better knowing that I'm not the only who is falling victim to Microsoft's extorting ways.  Reading through all of these comments (on my surface book that works great aside from the bulging batteries that look like they are going to explode any minute) definitely makes me feel for everyone else but at the same time incredibly disappointed.  They have certainly lost me as a customer.  They sent me the same generic scripted response for the private message and then the follow up for trying to extort another $600 from me knowing that they are the ones that made a faulty design but refuse to correct their errors.  Really speaks in volumes to me about their integrity and displays that they truly do not care about their customers (especially those who have been supporting their products for years).  In regards to these batteries, I kind of hope maybe the batteries do blow up while I'm using it because you can believe me, I will be going after them hard.  I can't think of any lawyer who wouldn't want that case.  Either way, it's sad because I absolutely love my Surface Book that has absolutely zero problems (EXCEPT FOR THE SCREEN THAT IS ABOUT TO BREAK!) but their lack of care or customer service is the reason that I will not be giving them anymore of my money.  Once this laptop is done, I will be now supporting Apple and iproducts.  As much as it may cringe me to do so, just like anything else, it will be adaptable and from what a lot of my friends are telling me, I should have made the switch years ago.  Shame on you Microsoft for taking advantage of people who work hard to buy your incredibly expensive products just to have you make a piece of S.HIT product and then try to squeeze more money out of us!  Not everyone has the ability to buy new laptops every three years and not for nothing, we shouldn't have to.  We may want to upgrade on our own accord but not everyone is in the position to do so.  As for me, I would much rather invest my $600 into a reliable machine that will last for years because I am the one that doesn't like to buy a new computer every three years.  Well, I guess my rant is over and I really just wanted to share my story with the other VICTIMS here because that is what we are.  Everyone I wish you well, hope that you make the switch to another OS or brand for your own sake.  As for MICROSOFT, you can go F.UCK yourself!  I'm done being cordial, you don't deserve pleasantries so....F.UCK You and have a SH.ITTY day!

Microsoft removes the emails addresses I keep putting up for you guys. Here is a link below write to those higher up's and send certified letters to them as well to their corporate office you can also have Microsoft served there or if they have an office in your state or country have them served there. Remember once you file in court it dose become public record usually they try to avoid those issues and have someone contact you directly. Good luck to everyone.

https://news.microsoft.com/leadership/

Thank you for this information.  I will definitely be doing this.  Much appreciated and thank you for being a decent kind human being.  Marco M.

Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.

I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?

We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???

Hello,

I have been having this issue along with my touch screen and pen and keyboards not working properly.  I also had my Surface Pro 4 replaced by Microsoft due to the other one being defective, actually I had two other Surface Pro 4 that I returned that were defective.

I actually got some response from the last several out of country Representatives that only have the authority to say No to anything that you ask for.  I also talked to a so called upper Manager who also was trained to say No. He said that he was the highest Manager that Microsoft had and that I could talk to.

Anyway when I stated that my screen was shaking up and down and I could not see or use my computer they acknowledged that they new that they had a Hardware issue with the Surface Pro 4 and that they extended the warranty three years from the date of purchase.

They told me this of course after the three year warranty extension period.     I sent them a copy of about ten different service numbers of the issues that I was having with the Surface Pro 4 over the last three years when the extended warranty was still affective asking them to replace my defective device.

Now of course they want to sell me another refurbished piece  for $599 or give me a $200 credit towards a new device.  

I asked the rep if he thought that I was stupid?

Why would I buy another so called refurbished computer from them for $599 + costs and get a 90 day warranty when I could buy a  brand new 5th Gen from Amazon for about $60 more and get a year warranty.

Why would I even think of buying another new Surface product from them and get a whole $200 off.  How stupid do you think I am.

I have also had three keyboards that were defective, two pens and I also was stupid enough to buy a Surface Go 2 for business with LTE (the LTE is a wonderfull option by the way if the device works) which I have been having issues with it and I have already returned two keyboards and I am on my third one now.  I had opened a return ticket for the Surface Go 2 which I am still using hoping that Microsoft would stand behind their defective Surface Pro 4 and send me a device that works so I can transfer all of my files and not loose them before I return the Surface Go 2.

I told the rep that I was going to go to these posts and see if we could get all of us customers that bought the Microsoft Surface Pro 4 pieces of  junk  computers and go against them.

I am going to write bad reviews where ever I can and post them.

I dont understand why they will not stand behind their equipment.

This is what I finally received from Jairo who said that he was the highest Manager that I could talk to at Microsoft.

If you want to take legal action, please see this link (they won’t provide you a replacement, but they handle the legal area)

https://www.microsoft.com/en-us/legal/arbitration

If you want to submit your feedback or concerns, see the link below

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

In case you need help or have a question feel free to reply to my email and I will get back to you as soon as possible.Best Regards,Jairo G. Surface Support | Depth specialist/ Supervisor 

https://www.microsoft.com/surface/en-us/support

We need to speak out against this Company.

JB

Please contact Mario he should be able to assist you and if not file with small claims court as I did       

Microsoft Customer Support

Mario M.

Relationship Manager +506 4116-0838

Microsoft Customer Support

Monday-Friday 7:00AM- 3:30PM (UTC-6)

I AM SO SORRY YOU ARE EXPERIENCING THIS .... MICROSOFT HAS HORRIBLE CUSTOMER SERVICE AND SUPPORT FOR THEIR CONSUMERS. I WENT THROUGH A SIMILAR ISSUE. I FILED COMPLAINTS WITH THE BBB AND THE INSPECTOR GENERAL OFFICE OF MY STATE ( BECAUSE IF IT IS NOT DOCUMENTED ITS LIKE IT NEVER HAPPENED ). FINALLY AFTER GIVING MICROSOFT ENOUGH TIME AND BEING TREATED BADLY BY THEIR OUT OF THE USA SUPPORT. I FILED MY COMPLAINT WITH THE SMALL CLAIMS COURT. I HAVE BEEN STRESSED AND TRAUMATIZED TO THE POINT WHERE I WILL NEVER BUY NOR ALLOW A MICROSOFT PRODUCT IN MY FAMILY'S HOME NOR WILL I RECOMMEND THEM TO ANYONE.

LET THE COURT JUDGE ADDRESS YOUR COMPLAINT BUT DOCUMENT EVERYTHING SO YOU HAVE PROOF. WEATHER YOU WIN OR HAVE TO ACCEPT WHATEVER THE JUDGE RECOMMENDS IT BECOMES PUBLIC RECORD WHICH IS NOT GOOD FOR ANY BUSINESS. I WISH YOU THE BEST OF LUCK AND I HOPE THIS HELPS YOU......