Microsoft Refuses to Replace THEIR PROBLEM!!!

Anonymous
2020-03-27T17:06:16+00:00

Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.

I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?

We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-01-07T22:04:09+00:00

    Microsoft removed the emails I sent everyone but you can find them online do your research but you can reach out to .......... 

    Mario M.

    Relationship Manager

    +506 4116-0838

    He assisted me I am sure he can assist you as well........

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  2. Anonymous
    2021-01-07T22:00:57+00:00

    Yes I did resolve my issue first I opened a case with small claims court and them has Microsoft serviced. I also emailed several executives daily and finally a man by the name of Mario M contacted me and we resolved everything. So I closed out my court case...... I know very well the support from Microsoft is horrible and needs to be restructured if not Microsoft will always have consumer issues. Below is the information your seeking......... I wish everyone the best ........ 

    Email : satyan@microsoft.com   ,dougb@microsoft.com,   nbarnett@microsoft.com

    also this gentlemen is who resolved my issues below instructed by one of the executives listed above because i emailed all of them

    Mario M.

    Relationship Manager

    +506 4116-0838

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  3. Anonymous
    2021-01-07T22:00:28+00:00

    Yes I did resolve my issue first I opened a case with small claims court and them has Microsoft serviced. I also emailed several executives daily and finally a man by the name of Mario M contacted me and we resolved everything. So I closed out my court case...... I know very well the support from Microsoft is horrible and needs to be restructured if not Microsoft will always have consumer issues. Below is the information your seeking......... I wish everyone the best ........ 

    Email : satyan@microsoft.com   ,dougb@microsoft.com,   nbarnett@microsoft.com

    also this gentlemen is who resolved my issues below instructed by one of the executives listed above because i emailed all of them

    Mario M.

    Relationship Manager

    +506 4116-0838

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  4. Anonymous
    2021-01-07T21:16:25+00:00

    Hello,

    Exactly in the same ballpark ! PING PONG game between Microsoft and me for 25 days now and counting! Anybody here has a positive result at the end of this laborious process?

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  5. Anonymous
    2020-12-31T01:42:02+00:00

    Could you please send these email addresses? Everyone I have spoken to at Surface support has proven to be poorly trained and I keep getting passed around to other departments.

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