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Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.
I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?
We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has anyone noticed how Microsft locks the complaints on this community board and blocks us from commenting?
We all have to same faulty software & faulty Surface Pro and faulty cables that should have been recalled. They steal our money and don't send working replacements. Microsoft should be reported and held accountable in court!
Microsoft replaces faulty products with worse faulty products and then you lie about sending another replacement. There staff is rude and they don't report faulty or dangerous equipment. They know they have faulty software and dangerous electrical cables and they do nothing but blame customers. Microsoft should be reported to Consumer Affairs & Dept of Fair Trading & be taken to court!
It's unfortunate that Microsoft allows customers to be treated this way & there staff refuse to escalate a complaint to management. There is no complaint process. I was send a Tablet that is so faulty it is unusable! They deserve a class action law suit to be taken against them.
MICROSOFT is the worst company!
They don't admit its manufacturing issue, they don't recall the product!!!!
I have called them a year ago and they said its a driver issue.
Problem has been recurring and didn't have time to call them as their support sucks!
Now their telling me they can't replace the product even if its a known issue!
Mario M.
Relationship Manager
+506 4116-0838
MY SURFACE PRO WAS ONLY 5 MONTHS OLD AND YES MY ISSUE WAS RESOLVED ASAP.
