Microsoft Refuses to Replace THEIR PROBLEM!!!

Microsoft removes the emails addresses I keep putting up for you guys. Here is a link below write to those higher up's and send certified letters to them as well to their corporate office you can also have Microsoft served there or if they have an office in your state or country have them served there. Remember once you file in court it dose become public record usually they try to avoid those issues and have someone contact you directly. Good luck to everyone.

https://news.microsoft.com/leadership/

Thank you for this information.  I will definitely be doing this.  Much appreciated and thank you for being a decent kind human being.  Marco M.

Well I guess I should feel better knowing that I'm not the only who is falling victim to Microsoft's extorting ways.  Reading through all of these comments (on my surface book that works great aside from the bulging batteries that look like they are going to explode any minute) definitely makes me feel for everyone else but at the same time incredibly disappointed.  They have certainly lost me as a customer.  They sent me the same generic scripted response for the private message and then the follow up for trying to extort another $600 from me knowing that they are the ones that made a faulty design but refuse to correct their errors.  Really speaks in volumes to me about their integrity and displays that they truly do not care about their customers (especially those who have been supporting their products for years).  In regards to these batteries, I kind of hope maybe the batteries do blow up while I'm using it because you can believe me, I will be going after them hard.  I can't think of any lawyer who wouldn't want that case.  Either way, it's sad because I absolutely love my Surface Book that has absolutely zero problems (EXCEPT FOR THE SCREEN THAT IS ABOUT TO BREAK!) but their lack of care or customer service is the reason that I will not be giving them anymore of my money.  Once this laptop is done, I will be now supporting Apple and iproducts.  As much as it may cringe me to do so, just like anything else, it will be adaptable and from what a lot of my friends are telling me, I should have made the switch years ago.  Shame on you Microsoft for taking advantage of people who work hard to buy your incredibly expensive products just to have you make a piece of S.HIT product and then try to squeeze more money out of us!  Not everyone has the ability to buy new laptops every three years and not for nothing, we shouldn't have to.  We may want to upgrade on our own accord but not everyone is in the position to do so.  As for me, I would much rather invest my $600 into a reliable machine that will last for years because I am the one that doesn't like to buy a new computer every three years.  Well, I guess my rant is over and I really just wanted to share my story with the other VICTIMS here because that is what we are.  Everyone I wish you well, hope that you make the switch to another OS or brand for your own sake.  As for MICROSOFT, you can go F.UCK yourself!  I'm done being cordial, you don't deserve pleasantries so....F.UCK You and have a SH.ITTY day!

TAKE THEM TO SMALL CLAIMS COURT ......... DO NOT FIGHT WITH CUSTOMER SUPPORT OR CUSTOMER SERVICE.... IF THEY HAVE A STORE OR AN OFFICE IN YOUR STATE SEND THE DOCUMENTS THERE OR HAVE THEM SERVED AT THE CORPORATE OFFICE. YOUR COURT DOCUMENT SHOULD EXPLAIN YOUR ISSUE AND BE FOR THE AMOUNT OF THE ITEM, THE DAY OF WORK LOST AND YOUR FILING FEE AND THE FEE TO SERVE THEM....

TAKE THEM TO SMALL CLAIMS COURT ......... DO NOT FIGHT WITH CUSTOMER SUPPORT OR CUSTOMER SERVICE.... IF THEY HAVE A STORE OR AN OFFICE IN YOUR STATE SEND THE DOCUMENTS THERE OR HAVE THEM SERVED AT THE CORPORATE OFFICE. YOUR COURT DOCUMENT SHOULD EXPLAIN YOUR ISSUE AND BE FOR THE AMOUNT OF THE ITEM, THE DAY OF WORK LOST AND YOUR FILING FEE AND THE FEE TO SERVE THEM....

TAKE THEM TO SMALL CLAIMS COURT ......... DO NOT FIGHT WITH CUSTOMER SUPPORT OR CUSTOMER SERVICE.... IF THEY HAVE A STORE OR AN OFFICE IN YOUR STATE SEND THE DOCUMENTS THERE OR HAVE THEM SERVED AT THE CORPORATE OFFICE. YOUR COURT DOCUMENT SHOULD EXPLAIN YOUR ISSUE AND BE FOR THE AMOUNT OF THE ITEM, THE DAY OF WORK LOST AND YOUR FILING FEE AND THE FEE TO SERVE THEM....