It's absolutely ridiculous that there are still even more problems with these devices. And even more absurd that Microsoft is STILL not taking responsibility!!!
Microsoft Refuses to Replace THEIR PROBLEM!!!
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Anonymous
Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.
I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?
We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
62 answers
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Anonymous
2020-03-30T14:08:48+00:00 -
Anonymous
2020-03-30T14:06:37+00:00 I sent you a private message a few days ago. Are you planning to respond? Or should I just assume that like most Microsoft interactions, they get dropped?
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Anonymous
2020-03-30T08:24:48+00:00 My Surface pro 4 has just started the flickering issue. 3 months after the 3byear warranty cut off. I did not know of this issue until I did a google search today. I rang Microsoft in the hope they would help me with some cost effective solution . However all they offered me was a "new" surface pro 5 for $1000. How is this a fixing their known hardware fault?
I bought this surface pro 4 at a premium price expecting it to be a quality product. Extremely disappointing Microsoft have known about this but have refused to proactively rectify their known hardware fault.
Coincidently I have been researching a new more powerful laptop in the last few days and had placed their top of the range surface book 3 at the top of my list. I guess I have to look elsewhere now.
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Anonymous
2020-03-29T23:16:40+00:00 Help...
I am having the same issues with the flickering screen as these other customers. No system upgrades that I have done have made a difference. The problem keeps getting worse.
When calling customer service, I have also been on hold forever, as well as been called back only to have Microsoft disconnect the call 2x today before I could speak to anyone. Very frustrating, to say the least.
I have read today that Microsoft will replace the faulty surface pro 4 with a refurbished one if purchased within a 3 year period. That should be me.
I qualify for that offer but cant get any response. I am trying to work from home but my screen is flickering like crazy and I cant use it....
HOW CAN I GET SUPPORT TO GET IN TOUCH? I NEED A REPLACEMWNT ASAP...
Please help me...
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Anonymous
2020-03-29T12:48:15+00:00 Hi mac1302,
I had the same issue 2-3 years ago, could exchange the device being under warranty. Flickering was caused by Windows 10 update which messed-up the drivers.
Now this is happening again, causing various issues on SP devices:
https://answers.microsoft.com/en-us/surface/forum/all/front-rear-ir-cameras-not-found-in-surface-pro-4/0ac128a6-3440-4752-b296-b83ea30b3d0ahttps://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-type-cover-suddenly-not-working/c9658061-c4bf-4fdc-8f72-116e075eeb1c?page=54
I agree, MS should take the responsibility for this and provide a fix asap.