Microsoft Refuses to Replace THEIR PROBLEM!!!

Anonymous
2020-03-27T17:06:16+00:00

Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.

I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?

We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-01-10T07:40:16+00:00

    Hi Mac, 

    I have the same issue. One day in October I am using my surface pro and then a few hours later I come back and see it will not switch on! After dozens of calls, emails, cases made in October until now, I am no further. I have been told it's a hardware issue and Microsoft offer me the solution of buying a new one. My partner bought an Acer and I downloaded a reset picture and recovery point on a USB from a brand new windows 10. I then tried resetting the faulty surface pro laptop with this USB but it still does not turn on. The logo appears and disspears and that is all that happens. I only ever used the laptop for work purposes like email, Microsoft office. I don't understand how a flaw in their devices is the customers fault? Microsoft need to take the blame for their faulty products and give their customers ones that work. Like you, I thought buying top of the range laptop would save me this kind of hassle. Never again!!.can I ask did you ever get sorted?

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  2. Anonymous
    2021-01-08T15:51:13+00:00

    The same thing happened to me! Almost exactly. I am so incredibly angry with them.

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  3. Anonymous
    2021-01-08T03:29:24+00:00

    Email and write to these people and or file a small claims court case and have Microsoft served.

    https://news.microsoft.com/leadership/

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  4. Anonymous
    2021-01-07T22:00:28+00:00

    Yes I did resolve my issue first I opened a case with small claims court and them has Microsoft serviced. I also emailed several executives daily and finally a man by the name of Mario M contacted me and we resolved everything. So I closed out my court case...... I know very well the support from Microsoft is horrible and needs to be restructured if not Microsoft will always have consumer issues. Below is the information your seeking......... I wish everyone the best ........ 

    Email : satyan@microsoft.com   ,dougb@microsoft.com,   nbarnett@microsoft.com

    also this gentlemen is who resolved my issues below instructed by one of the executives listed above because i emailed all of them

    Mario M.

    Relationship Manager

    +506 4116-0838

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  5. Anonymous
    2021-01-07T21:16:25+00:00

    Hello,

    Exactly in the same ballpark ! PING PONG game between Microsoft and me for 25 days now and counting! Anybody here has a positive result at the end of this laborious process?

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