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Microsoft is refusing to replace my Surface Pro 4 THAT THEY SENT ME. Long story short, I received a "new" (actually refurbed) Surface Pro 4 from them in December 2017 due to my first device being a lemon. Lo and behold, I'm now the latest victim of Flickergate. My screen is scrambled so bad it's become unusable.
I followed all of the instructions Microsoft gave regarding the potential solves to this issue, and then subsequently called Microsoft Support to set up my replacement process. THEY REFUSED TO REPLACE IT. Their only solution was that I pay $599 to "extend my warranty" and then they'll send me another device. UNACCEPTABLE! I was escalated to a supervisor who STILL REFUSED TO REPLACE IT. Again, this is a device SENT TO ME BY MICROSOFT. Not even one that I purchased, but what they chose to give me after their first failure. So can someone explain to me why I'm supposed to assume responsibility for a known hardware issue that isn't my fault?
We're in the midst of a nationwide quarantine, relegated to doing all work from our devices, and mine has become unusable. And while I thought I could actually get some relief during this crisis, Microsoft is refusing to own up to their mistake. WHY WON'T MICROSOFT EVER ACCEPT RESPONSIBILITY FOR THEIR PROBLEMS???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft removed the emails I sent everyone but you can find them online do your research but you can reach out to ..........
Mario M.
Relationship Manager
+506 4116-0838
He assisted me I am sure he can assist you as well........
Hello, thank you for the information.
Do you have another way to send us the email addresses?
Thank you
Microsoft removed the emails I sent everyone but you can find them online do your research but you can reach out to ..........
Mario M.
Relationship Manager
+506 4116-0838
He assisted me I am sure he can assist you as well........
I completely understand what you are saying. My pro 6 is completely dead after only 18 months due to ongoing battery issues with these devices. Customer service and tech support have been awful. They will not own their problems and do the right thing. I am horribly dissapointed as well and hear ypur frustration.
i joined a surface group to ask for help and advice and was removed from the group .... microsoft will only reapond if you give them more money
i am sorry for your experience.
I habr the same issue. I called a few days ago and their solution is tbag i pay $599 for a replacement. I don’t believe that microsoft is going to own up to this issue.
ive been a major SP fan for the last half decade. Guess what? Im going to spend my money on a macbook pro instead.
Hi Mac,
I received a replacement unit SP4 that is having a hardware issue. The SSD is dying and I get a bsod of every 10 minutes no matter what. I started having this issue 5 days after the 90 day warranty (convenient, right?) I received a response this morning that they'll only replace it if I'd contacted support BEFORE the 90 days. I had no issues until day 95!
Did you get your SP4 issue resolved? Between this and my SP3 issues, I'll steer others away from Surface forever if they refuse to help. I have literally 4 layers on protection on this thing and am at 50 battery cycles, probably 45 or less before troubleshooting!
Thanks,
Daniel
