Left Speaker Rattling

Anonymous
2018-10-07T16:01:35+00:00

So I just purchased a Surface Go and its been a great 2nd PC. However, I consume a lot of media on it and I have noticed that the left speaker is rattling/distorting at certain frequencies. I'm wondering if anyone else is experiencing this and whether or not I should be returning it. I googled it and it seems to be a problem with the surface pro 4 but I found nothing on the surface go. I live in a country where the return policies are not the best and it could take weeks before I get a replacement and its been only my 2nd day using it.

Thanks.

Surface | Surface Go | Sound and camera

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  1. Anonymous
    2018-10-11T15:39:40+00:00

    Hi Raz,

    I have tried both methods and it seems to be a hardware issue as the rattling/distortion remains constant.

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  2. Anonymous
    2018-10-12T03:08:18+00:00

    I see. If you would like to further confirm if the problem is the hardware, you can download a recovery image for your Surface Go and use it to reset Windows. The recovery image will reinstall the entire software, including the components needed by the Surface for audio playback. If the problem still resides on your device after doing this, then we could verify that the problem is the hardware. For more information about using a recovery image, refer to this page.

    I know you mentioned that you are in a country where you have a more complex return policy, you can try to contact Microsoft Support or call our Global Customer Service team for assistance in getting a replacement for the Surface Go.

    I'll be here if you need more help.

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  3. Anonymous
    2018-10-12T05:57:02+00:00

    I'll try that over the weekend before I contact the service team. Thanks Ruz.

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  4. Anonymous
    2018-11-20T07:37:32+00:00

    I'm pretty sure this problem is very common as I have tried 4 Surface Go and all of them ended up with this problem within 7 days or less. I saw it as a rare malfunction, so I kept returning the broken tablets. But after the 3rd one, I realized this was probably not rare. It could possibly a design flaw. Now, I'm pretty sure it's a darn hardware breaking-down, because the problem would only occur after some heavy video watching with 100% volume (concluded by testing the 3rd and 4th ones). The only reason it hasn't been popular may be that most people won't watch so much videos with 100% volume on Surface Go. Nevertheless, I believe it is not my fault doing that. 

    I have a Surface Pro 4 and it sounds so well that I even don't want to use earphones while watching videos. The speaker of my Surface Pro 4 is very sturdy and reliable, still working great after more than 1000-hour playing. 

    However, Surface Go really disappoints me with it's nasty speaker design. I assume there is something wrong with the left speaker fixture and the chamber, which can, at an exact frequency, produce a resonance strong enough to loosen the fixture. I've never encountered such a bad design for years. GOOD FOR YOU MICROSOFT! 

    The only precaution of this problem could only be keeping away from playing too loud volume and keeping it under 80%. 

    Except the speaker problem, I do like the device. It is a great idea to bring up a full-function Windows PC within 800g. But sadly, the manufacturing is crap (the 3rd and 4th ones have curvy screen edges and huge assembling gaps) and the speaker design is a shame. It is true when people saying Microsoft shut down the Win10 test department. THEY DID AND SO DID THE SURFACE! 

    I'm really sorry I'm gonna return it again. I hope I could keep the fifth one for good.

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