Airpods Not connecting property to Surface Pro 10

Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

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Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting.

For me, the solution was to restart the whole process as follows:

Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down.
On your Surface computer > Settings > Devices
Select Add Bluetooth or other device > Bluetooth
Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

Go to settings > Type "Device Manager" in the search box.
Once Device Manager is open, select Human Interface Devices
Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
Select the 5th tab called Power Management
Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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Anonymous

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device" under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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184 additional answers

Anonymous

2020-06-02T05:52:10+00:00

All u need to do is restart your computer and connect the airpods.
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Anonymous

2020-06-02T07:13:10+00:00

Hi Kavinw

did what you have suggested on my boot camp, got the Microsoft Tech to upgrade windows version 2004 and other drives - all dint work.

My boot camp still connects only "connected music", not "connected voice music". Haiz

Hi Kavinw

thanks for your reply below.

The difference I have seen in all my windows devices is the MARVELL AVASTAR Bluetooth drive which appears in my 2012 surface pro - this is the same device that works perfectly fine and well. As for my surface pro 2017, I gave up and gave away - flickering issue also came about.

I shall try your method on my other windows device(boot camp)which is having a slight issue too - can only "connect music" which should correctly be "connect voice music" for both audio and mic to work.

Yes hope it works!

Have Surface Pro4 (windows 10 V1909) and airpod pro (paired it on 5/23) working just fine for a couple of days and somehow today couldn't find "turn on bluetooth" in setting or notification, then removed/added my airpods pro again from bluetooth device and started running to "connected" and "disconnected" issue every 3 seconds and found this forum but couldn't really find a fix for me.

Good news is this was what I did below and get it working again, restart 5 times still working: A. in device manager, identify/uninstall driver related to Airpods pro, so I found 2 under "bluetooth", 2 under "Sound, video, and game Controllers", 1 under "System Devices"; B. In start>setting>Bluetooth & Other Devices, click on Airpods Pro and remove it; C. Add Bluetooth Device as airpods pro pairing instruction

Hope this works for you!
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Anonymous

2020-06-04T04:01:47+00:00

Hello again,

This problem persists and so I resorted in spending even more money and getting another bluetooth speaker that is not apple. I am having the same problem where it says it is connected and yet it is not.

Additionally, a new problem has begun to happen, remember when I said that a new something would go wrong?, well yes it did. Now, when I open Outlook (their own in house application) the windows show up with half the pop up in black and unreadable. see below.

Ultimately, then The voice narrator just decides to open up and start narrating at random moments.

I have talked to technical support whom are very rude and hang up on you and never call back and finally got them to set up a new device to be delivered to me. Just look for that new device on ebay. not only do I not want it, I do not want to be your customer Surface.

You are a terrible division of microsoft, with a terrible product and worse customer service. I'm leaving you before I get fired for trusting this embarrassing piece of garbage. I know you do not care about your customers and I know they will leave you too.

I'm buying an Asus as I should have from the beginning and followed the advise of EVERYONE that works on computers that suggested I get one. I finally know why.

I hope you get what you deserve you terrible, terrible company division.

To any one reading this, get rid of your surface nightmare and get an Asus. Do not waste your time, peace and money.
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