Airpods Not connecting property to Surface Pro 10

Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting.

For me, the solution was to restart the whole process as follows:

Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down.
On your Surface computer > Settings > Devices
Select Add Bluetooth or other device > Bluetooth
Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

Go to settings > Type "Device Manager" in the search box.
Once Device Manager is open, select Human Interface Devices
Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
Select the 5th tab called Power Management
Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

0 comments

Answer accepted by question author

Anonymous

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device" under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

0 comments

184 additional answers

Anonymous

2020-07-14T18:47:29+00:00

Thanks Karla for the tip.

This is the third time in 7 months I have come back here. This is irritating as at 67 I can't recall what happened three months ago. I now am putting a post-it up on my wall with your words. I just wish it would stop recurring. I have submitted a feedback and bug report every time. This time both my wife's SfcP6 and my ScfP5 started rejecting the airpods pro yesterday. I suspect this caused by an update. It is very irritating to have a device stop working due to some driver issue.

Happy Trails & Stay Healthy
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-07T22:30:44+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Hi 1croarty,

Thanks for reaching Microsoft Surface Community. I'm sorry to hear with regards on your Airpods. I do have a thread that could have the same concern as yours.

https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware/why-wont-my-airpods-connect-to-bluetooth/64964feb-cc78-499d-8556-60d2b9d6bda1

Just in case, this wont help you can try to check your Device Manager while your Airpods are connected, try to uncheck the thick box indicates "Allow the computer to turn off this device to save power"

Device Manager> Bluetooth > Look for the Bluetooth that mark your Airpods > Right click and look for the tab "Power Management" then look for "Allow the computer to turn off this device to save power" uncheck it.

Please let us know if this helps. Just keep us posted..

Please keep us posted.

Regards,

Edd

Microsoft Surface Moderator

My son is having the same problem pairing airpods with his Surface Pro 6 (it connects and then suddenly disconnects) - but when I go to Device Manager> Bluetooth > and then right click on the airpods the power management tab isn't there. Any hints or other suggestions for helping connecting and keeping them connected?

I tried to unselect the tick in Power Management also and that didn't work for me. The thing that did finally fix the problem for me was the following:

Open Device Manager

  To do that , please r ight click on the Windows Start Menu icon and select Device Manager

Next -Expand Bluetooth

  Find Marvell AVASTAR Bluetooth Radio Adapter

  Right click on Marvell AVASTAR Bluetooth Radio Adapter

  Select Uninstall Device.

Lastly, restart your computer to reinstall the Bluetooth driver

NOTE: For the pop up warning: if a check box appears and says “delete driver software” do not check the box. Leave it empty. Just select “Uninstall” at the bottom of the pop up and restart your device.
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-07T19:34:59+00:00

This is ridiculous and needs to be fixed. THERE'S OVER 10 PAGES OF DIALOGUE and after a YEAR still no patch or easy fix. What is the hold up Micorsoft? Certainly not covid, since this problem has persisted for a year.

I've tried to pair my old Airpods and get this error. I've tried to pair my new Airpod Pros, same error. I try to pair my Bose Soundsport, it pairs and connects fine.

This appears to be a Microsoft/Apple issue, not sure if this is political or what. Microsoft, figure it out and get it together. This should be a simple 30 second pair job. I wasted 20 minutes on this trying to pair for a conference call and I'm understandably frustrated, and pissed. REALLY BAD.

TLDR, fix the damn issue Microsoft.
Was this answer helpful?

0 comments No comments