Airpods Not connecting property to Surface Pro 10

Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

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Anonymous

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting.

For me, the solution was to restart the whole process as follows:

Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down.
On your Surface computer > Settings > Devices
Select Add Bluetooth or other device > Bluetooth
Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

Go to settings > Type "Device Manager" in the search box.
Once Device Manager is open, select Human Interface Devices
Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
Select the 5th tab called Power Management
Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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Anonymous

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device" under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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184 additional answers

Anonymous

2020-05-28T14:08:24+00:00

Hi Kavinw

thanks for your reply below.

The difference I have seen in all my windows devices is the MARVELL AVASTAR Bluetooth drive which appears in my 2012 surface pro - this is the same device that works perfectly fine and well. As for my surface pro 2017, I gave up and gave away - flickering issue also came about.

I shall try your method on my other windows device(boot camp)which is having a slight issue too - can only "connect music" which should correctly be "connect voice music" for both audio and mic to work.

Yes hope it works!

Have Surface Pro4 (windows 10 V1909) and airpod pro (paired it on 5/23) working just fine for a couple of days and somehow today couldn't find "turn on bluetooth" in setting or notification, then removed/added my airpods pro again from bluetooth device and started running to "connected" and "disconnected" issue every 3 seconds and found this forum but couldn't really find a fix for me.

Good news is this was what I did below and get it working again, restart 5 times still working: A. in device manager, identify/uninstall driver related to Airpods pro, so I found 2 under "bluetooth", 2 under "Sound, video, and game Controllers", 1 under "System Devices"; B. In start>setting>Bluetooth & Other Devices, click on Airpods Pro and remove it; C. Add Bluetooth Device as airpods pro pairing instruction

Hope this works for you!
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Anonymous

2020-05-27T06:53:47+00:00

Have Surface Pro4 (windows 10 V1909) and airpod pro (paired it on 5/23) working just fine for a couple of days and somehow today couldn't find "turn on bluetooth" in setting or notification, then removed/added my airpods pro again from bluetooth device and started running to "connected" and "disconnected" issue every 3 seconds and found this forum but couldn't really find a fix for me.

Good news is this was what I did below and get it working again, restart 5 times still working: A. in device manager, identify/uninstall driver related to Airpods pro, so I found 2 under "bluetooth", 2 under "Sound, video, and game Controllers", 1 under "System Devices"; B. In start>setting>Bluetooth & Other Devices, click on Airpods Pro and remove it; C. Add Bluetooth Device as airpods pro pairing instruction

Hope this works for you!
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Anonymous

2020-05-22T04:08:19+00:00

Update:

it seems to ba able to connect and remain connected after its firmware was updated to 2D15 released in May.

Surface Pro 6 (2019)

Try to connect the airpods pro in the case with lid open.

Hi John

thank you for your reply. Did all the updates - went in countless times to update until theres no updates to be updated; even purchased Driver Support One see if they can detect any drivers not updated. still nothing resolves.

Like I say, the connection should appear "connected music voice" not just "connected".

Apparently its still not working even after spending monies.

Disappointed...simply put : microsoft products are not constant. If they do not want to be compatible with other products, then let all devices not be able to connect : my magic mouse pairs perfectly with all my the surface devices.

@ MP_2020: my pods are new too - a month old and not used until now.
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