Duo 2 leaking fluid

Anonymous
2025-06-02T01:08:11+00:00

Hello i bought the surface duo 2 and i had it plugged in and it was only about halfway charged when I went to pick it up and use it I noticed that it was leaking some kind of fluid and it smelt just like battery acid

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2025-06-14T08:34:54+00:00

    Hello Dustin Smith 1130

    Welcome to Microsoft Community.

    Please stop using this Surface Duo 2 immediately and place it away from daily necessities.

    Could you please inform us how long you have purchased this Surface Duo 2? If it is no more than one month, please contact the seller directly, as this may involve product quality issues.

    Based on your description, the chemical components in the battery have leaked. Normally, I should immediately suggest that you hand it over to the Surface technical support team for inspection. However, I'm afraid the logistics company is reluctant to deliver this device.

    Please try to contact the online staff of the Surface technical support team to see if they can give you some proper handling suggestions. You can contact them through the following process:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support 

    1. Type Surface Duo 2 leaking fluid, press Enter, and click "Contact Support" at the bottom:


    3. Select Surface Duo, **** then click Confirm:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    Best Regards,

    Henry-N - MSFT | Microsoft Community Support Specialist

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