Surfacebook2 Windows 11 Upgrade Broke Wifi

Anonymous
2022-04-22T20:35:34+00:00

Hello,

I'm having an obnoxious issue after updating a Surfacebook2 to windows 11.

The Marvell Avastar Network adapter says its working but no wifi networks pop up. This only occurred after the upgrade. Additonally, I have completely reset the device, as well as updating all the drivers, reinstalling the drivers from here but the problems continue to persist: https://www.microsoft.com/en-us/download/details.aspx?id=56261 while it says they are compatible with windows 11, obviously this one is not.

The driver itself has not been updated since september of last year (2021) before windows 11 was released. Additionally I have tried several versions of the same driver but with no luck.

Please let me know if there are any solutions, or if others have been also experiencing this issue. I'm a bit frustrated at the lack of QA as why would you let the surfacebook be upgraded if it breaks critical hardware and now can't get on the wifi at all.

I have managed to get the ethernet to work by plugging it into a dock but then of course that defeats the entire purpose of it being a surfacebook.

-Chan

Surface | Surface Book | Network

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  1. Anonymous
    2022-04-23T18:52:15+00:00

    Hi Chandler Smith (csmith)"), 

    Greetings!

    Thank you for posting in Microsoft Community.

    I'm sorry to hear about the Wi-Fi issue on your Surface. I appreciate the effort in performing the troubleshooting methods.

    Just to confirm the following questions:

    • Did you update your Surface Book 2 through settings?
    • What is the driver version of your Marvel Wi-Fi? Go to device manager > look for the Marvel driver > double-click then go to drivers tab.
    • When you reset the device, did you use the Reset this PC option through settings?
    • Do you see an exclamation point error on Marvel driver?
    • When you say you have used different versions of driver for your Wi-Fi, did you go to device manager > double-click Marvel Wi-Fi > update the driver > Let me pick from the list?

    Please also perform the methods below:

    Looking forward to your updates.

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