Surfacebook2 Windows 11 Upgrade Broke Wifi

Anonymous
2022-04-22T20:35:34+00:00

Hello,

I'm having an obnoxious issue after updating a Surfacebook2 to windows 11.

The Marvell Avastar Network adapter says its working but no wifi networks pop up. This only occurred after the upgrade. Additonally, I have completely reset the device, as well as updating all the drivers, reinstalling the drivers from here but the problems continue to persist: https://www.microsoft.com/en-us/download/details.aspx?id=56261 while it says they are compatible with windows 11, obviously this one is not.

The driver itself has not been updated since september of last year (2021) before windows 11 was released. Additionally I have tried several versions of the same driver but with no luck.

Please let me know if there are any solutions, or if others have been also experiencing this issue. I'm a bit frustrated at the lack of QA as why would you let the surfacebook be upgraded if it breaks critical hardware and now can't get on the wifi at all.

I have managed to get the ethernet to work by plugging it into a dock but then of course that defeats the entire purpose of it being a surfacebook.

-Chan

Surface | Surface Book | Network

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  1. Anonymous
    2022-04-28T22:17:05+00:00

    The UEFI Toggle did nothing unfortunately.

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  2. Anonymous
    2022-04-27T18:57:45+00:00

    I am waiting for the device to arrive back at our office. Will try and update when I can

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  3. Anonymous
    2022-04-27T16:53:32+00:00

    May I confirm if you have tried to perform the methods that Barb Bowman suggested?

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  4. Anonymous
    2022-04-25T17:29:46+00:00

    Try booting to the UEFI, go to the devices tab, disable WiFi/Bluetooth. Wait 30 seconds. Re-enable it. Restart. Any change? Can he see networks and connect?

    To boot to the UEFI:

    1. Shut down your Surface.
    2. Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
    3. When you see the Surface logo, release the volume-up button.
      The UEFI menu will display within a few seconds.

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  5. Anonymous
    2022-04-25T17:16:31+00:00

    To complicate things, this computer is remote and I have already had the end user reset network settings.

    I don't believe this is a network issue on the software side, as the device connects to the ethernet on the dock just fine. It cannot see any Wifi Networks and after many hours of troubleshooting I have determined as such. This is also an entirely fresh install for win 11. Again this problem did not occur until updating. SFC and dism show no errors or corruption.

    I have seen several problems with this particular hardware over the last couple of years. Does anyone have any outside of the box ideas?

    I appreciate your effort.

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