How to pair replacement Surface Earbud Case to existing, owned surface earbuds

Anonymous
2021-12-29T18:42:10+00:00

I recently purchased a replacement case for my surface earbuds because the original case suffered some physical damage and the lid hinge broke. I have the replacement, but I don't know how to pair it with my existing earbuds.

Surface | Surface Earbuds | Setup and pairing | Windows

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  1. Anonymous
    2021-12-29T21:02:45+00:00

    Thank you for posting your inquiry here in Microsoft Community, AliHunsicker.

    The Surface Earbuds are charging case specific, the earbuds only gets charge or work to the charging case provided after your purchase.

    May I confirm to where did you purchase a replacement Surface Earbud Case?

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  2. Anonymous
    2021-12-29T21:24:16+00:00

    I purchased it from the Microsoft.com. I went onto my account, then to my devices, then to start order on 'Get service to my device'.

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  3. Anonymous
    2022-01-03T17:30:20+00:00

    I appreciate the confirmation, AliHunsicker. The Surface earbuds should automatically pair to your replacement charging case. If you charge the charging case and put the earbuds inside the case, you should see an LED light fading in and out white while the case is plugged in.

    If the case and the earbuds doesn't charge, make sure if the Surface Earbuds is up to date including its case. You may check this page for the steps to Update Surface Earbuds.

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  4. Anonymous
    2022-01-06T01:02:11+00:00

    This unfortunately did not work either. the light on the case doesn't turn on at all, and even when i got a second replacement case, it still didn't work.

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  5. Anonymous
    2022-01-10T00:24:56+00:00

    Thank you for confirming, AliHunsicker. In this case, please reach out to the Customer Support and get a replacement for the whole earbuds. Try the methods below to reach out the Customer Support:

    Note: Before doing the methods below, please make sure to sign-in your Personal Microsoft Account.

    1. Go to Contact Us - Microsoft Support page and select Get support

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    1. On Describe your issue space, type Talk to an expert then click Get Help

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    3. Under Need more help, select these options on the drop downs:

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    Note: Use the type of device that has the issue.

    1. Click on Confirm then these options should appear:

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    5: You may selectChat with support agentor Call me.

    6: You may also check the Global Customer Service phone numbers.

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