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Problem is described by M4deman under unclean-logoff-causing-locked-files-until-server-reboot
It seems to have something to do with the 2009 version.
The latest version of FSLogix is installed whats-new
Description
After a user logoff, the "System" Process (PID 4) locks the following folders:
C:\Users\local_username\AppData\Local\Microsoft\Credentials
C:\Users\local_username\AppData\Roaming\Microsoft\Credentials
The user is completely logged of, according to Task Manager.
In the FSLogix Profile Log file I can see the following:
[07:53:55.601][tid:00000c90.0000ce44][ERROR:00000020] Delete profile failed for sid S-1-5-21-3364776539-3721753400-1968955100-1179, Cleaning up manually. (Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.)
The last sentence means that the process cannot access the file, because another process already uses it.
Also the whole "local_username" folder cannot be deleted:
[08:23:15.479][tid:00000c90.0000bcc4][WARN: 00000005] Failed to delete C:\Users\local_usename (Access is denied)
Access Denied
Does someone have any info on this behaviour?
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Hello @Much R
Did you check affected user has full control and Owner over their FSLogix Folder and the VHDX files ?
Thanks
Karlie
Hello,
Where is my answer from yesterday?
Why was this deleted?
How can I open a ticket at Microsoft now?
Thank you
Hello @Much R
sorry I was going to delete my comment as it wasn't helpful, and your comment is below mine, so it seems they were deleted together. I want to restore but it doesn't has this option.
FSLogix is supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle.
How to open a FSLogix Support Request
https://social.msdn.microsoft.com/Forums/en-US/14ea5f6f-760b-4ad2-83cf-23c3cbc1bcc4/how-to-open-a-fslogix-support-request?forum=FSLogix
Best regards
Karlie
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We are currently experiencing the same issue. The user VHDX is locked by system and can only be unlocked by rebooting the server.
Has Microsoft acknowledged this issue?
Currently using: 2.9.7654.46150
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Did you activate the registry value HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Apps\CleanupInvalidSessions (REG_DWORD, 0x1)?
Do you use Cloud Cache or not?
Also, maybe you can check with the frx command line tool if there are still some redirects pointing to the use VHDX file. You can then use that tool to delete them manually and detach the VHDX files afterwards using diskpart.
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Hello,
we have the same problem.
We use on-premise terminalserver.:
Windows Server 2019
Citrix 1912 CU2 LTSR
FSLogix 2.9.7621.30127
I've tried the CleanupInvalidSessions RegKey, but it doesn't effect.
We don't use Cloud Cache.
FSLogix Configuration only local and not per gpo.
The frx command line tool dont show redirects pointing to the use VHDX file.
Permission are set correct. Users work correctly with the containers.
Luckily the problem occurs only randomly and not at every logoff.
In the FSLogix Configuration we include the group domain-users and exclude the domain-administrators.
Could it be a Problem?
Best Regards,
Marius
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When this happens are you left with multiple <USERNAME>.original folders? I've seen it go as high as <USERNAME>.original11 before I just manually delete all the folders.
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Hello Everyone, For the Group Policy Access Denied, once you get an affected user, could you please modify the following registry? There's no reboot required.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileService\References\<SID affected user>
REG_BINARY: RefCount
Value: 0
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We are having the same issue. We have an RDS environment and time to time users get logged in with Temporary profile, when I check the FSlogix logs I am seeing the following error - Failed to open virtual disk: \server\Profiles\S-1-5-21-26711-2174_user\Profile_user.vhd (The process cannot access the file because it is being used by another process.)
What we done to try resolve this or at least try find the cause and reduce downtime is, we have removed AV from all RDS host, we have created a script which logs out all users at midnight but issue is still occurring. We have a case opened with Microsoft but unfortunately there has been no resolution.
Another issue we had is where users could not sign into their Outlook, teams, Office profile on the host.
Has anyone else experiencing this issue and has anyone managed to resolve this? Any help or suggestion would be much appreciated.
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Same issue here, 2x 2019 session hosts, 1 host is working fine, other host is consistently getting locked profile folders due to the robocopy bug listed above.
Latest version is not helping and on top of this issue, the new version is now creating local profile folders when users fail to sign in, ignoring the registry key that should be preventing them from doing so.
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I can't understand why the developers are ignoring this problem. Even LeilaKong doesn't give answers now. What is wrong with them ?
Has anyone made a ticket to Microsoft?
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A number of people (including me)
We have completely removed FSLogix as its just too unstable and the workaround of doing the reboot is not acceptable when you have 40 or 50 users on an RDS box
This is sad to hear. We have 500 users. We switched from UPD and are now suffering a lot because of this critical problem.
@SMB Solutions Cloud Services Pty Ltd And what conclusion does Microsoft make in your application?
Use the latest build of FSLogix....which we did and the problem was not as frequent but still happened to at least 5 users every day - until the last Patch Tuesday when it went crazy again
Trying to explain to a user why they cant log on because of a "profile" and why we needed to reboot servers all the time is not viable as we are a cloud provider with 1000's of users and 30 RDS servers and most users dont understand IT and just want it to work....as we do...
But clearly it doesnt
We have gone through all the suggested approaches with AV exclusions, registry entries etc etc
The conclusion I can draw is that Microsoft cant fix it as there are so many people with the same issue - one of my RDS MVP colleagues says its even worse with Azure WVD...
:(
