I have the same issue as HowardGinsburg. Bought the Surface Earbuds in December 2021. My case will not light up when plugged in, no response to holding the button down on the back, earbuds not responsive to taps and are completely dead.
New Surface Earbuds lasted just a few days
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have brand new pair of surface earbuds that we just unboxed, but are unfortunately out of warranty. They initially paired and updated the firmware. Since then, the case does light up reflecting that it's charging, and the earbuds are dead. I've tried the reset methods in the online articles, but nothing seems to work. Any suggestions on how to fix? Thanks!
Surface | Surface Earbuds | Other
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Anonymous
2022-02-02T16:00:03+00:00 -
Anonymous
2022-02-03T17:38:14+00:00 I suggest opening up a support ticket with Microsoft. They're probably still under warranty. Mine were a gift and I hadn't ever used them and unfortunately were past the warranty period and I had no receipt.