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I have brand new pair of surface earbuds that we just unboxed, but are unfortunately out of warranty. They initially paired and updated the firmware. Since then, the case does light up reflecting that it's charging, and the earbuds are dead. I've tried the reset methods in the online articles, but nothing seems to work. Any suggestions on how to fix? Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi HowardGinsburg,
Sorry to hear about you surface earbuds not charging. Can you try to update the surface earbuds and caseagain? You could also try factory resetting them by Plugging in the case to a PC or to a wall adapter/outlet, then hold down the pairing button for 20 seconds. WARNING: THIS WILL DEFAULT YOU EARBUDS TO THE FACTORY SETTINGS AND WILL LOSE ALL PAIRING DATA AND EVERYTHING ELSE. If all else fails, you can contact Official Microsoft Support to further fix your problems.
Hi HowardGinsburg,
Thank you for reaching Microsoft Community and I'm sorry to hear about what happened to your Surface Earbuds.
May I know what is the LED color and behavior on the case of the earbuds? See: Use Surface Earbuds (microsoft.com) and refer under "What does the light means?".
Just to confirm, have you tried resetting the firmware of your Surface Earbuds (not just a reset to factory settings)? If not yet, please see: Reset Surface Earbuds (microsoft.com).
If a firmware reset was done already and still the issue persist, please contact our live support team for options available and for further assistance. You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com). You may also reach them through this page: Contact Us - Microsoft Support and use the details or entries given here: I need to talk to tech support - Microsoft Community.
